Customer Relations Executive –
Job Description
Update the customers of the progress in the execution of orders placed, submit invoices for completed services/deliveries and collect due payments.
Responsibilities
- Work with Sales Engineer, Project Engineer, project teams and the respective invoicing staff to ensure that invoices are prepared on time for all executed works.
- Ensure that the prices as per the contract, purchase order and/or supplementary order, if any, are followed while raising the invoices.
- Perform physical delivery and collection of documents between the company and customer organizations.
- Monitor invoice wise due date for payment, communicate and follow up with customers for collection of payment.
- Obtain, on a weekly basis, customer wise receivables ageing statement from Accounts and assist Sales Engineer in further following up with customers and ensuring collection of receivables.
- Manage customer communications.
- Answering customer queries.
- Addressing and escalating customer complaints to Sales Engineer and Operations Manager.
- Build excellent customer relationships Gain solid knowledge of competitors and share with the Company.
- Identifying customer demands and requirements and communicate with teams engaged business development or sales activities.
- Conduct frequent client visits.
- Assist in customer satisfaction surveys.
- Assist in conducting exhibitions and arranging meeting with customers.
The above list of tasks, activities, responsibilities and accountabilities is not exclusive or exhaustive and the position holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the position. This Job descriptions will be regularly reviewed to ensure they are an accurate representation of the post.
