Counter Staff (Money Exchange)
Job Description
The Counter Staff position in Money Exchange is a vital role within the financial services sector, particularly in Kuwait. This position requires individuals who are detail-oriented, customer-focused, and possess strong numerical skills. As a Counter Staff member, you will be responsible for facilitating currency exchanges, providing excellent customer service, and ensuring compliance with financial regulations. The role is ideal for those looking to build a career in finance while interacting directly with clients and managing transactions.
Responsibilities
- Assist customers with currency exchange transactions efficiently and accurately.
- Provide information on current exchange rates and financial products.
- Maintain a clean and organized counter area to enhance customer experience.
- Ensure compliance with all regulatory requirements and internal policies.
- Handle cash and electronic transactions securely, minimizing errors.
- Resolve customer inquiries and complaints in a professional manner.
- Monitor and report any suspicious activities to the management.
- Participate in training sessions to stay updated on financial products and services.
- Collaborate with team members to achieve sales targets and improve service delivery.
- Assist in inventory management of currency and related materials.
Preferred Candidate:
- Strong communication skills, both verbal and written.
- Excellent numerical and analytical abilities.
- Customer-oriented with a friendly demeanor.
- Able to work in a fast-paced environment.
- Proficient in using financial software and tools.
- Ability to work flexible hours, including weekends and holidays.
- Team player with a positive attitude.
- Detail-oriented with a focus on accuracy.
- Previous experience in a customer service role is a plus.
- Willingness to learn and adapt to new financial regulations.
Skills
- Graduate in commerce
- Required 2 years of experience in remittance business
- Fluent in English/ Arabic
- Good friendly contacts with the community in Kuwait
- Convincing power needed to impress clients with entire satisfaction to route remittance through the Exchange house
- calculation of exchange rates to offer keeping in view the best interest of the exchange house
- Computer skills are required for the preparation of client remittance applications in a fast and very efficient manner
- Should be able to generate at least 300 customer remittance applications in an excellent method per day
- Punctuality must be a great virtue with a clean, clear personality
- His/her attention is required to increase the number of clients to enhance the volume of the remittance business
- Adherence to rule regulations stipulated by the exchange house and regulator must be complying
- Co-operation required with other colleagues of the branch in a very decent attitude