Coordinator Riders
Job Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook – local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Responsibilities
- Managing and improving the rider performance of allocated zone/s within a city.
- Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance-related gaps
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Manage rider roster with proper allocation of shifts/breaks/off-days etc
- Inventory management and usage compliance of Rider equipment
- Groom rider quality (behavior, appearance, professionalism, presentational, etc)
- Setting up a performance improvement plan to improve the performance of low-performing riders
- Reduce rider complaints originating from customers
- Monitor riders' performance on an individual level and responsible for coaching/warning riders
- Audits fleet appearance & rider behaviour via on ground visits.