Concierge
Job Description
We are looking for an experienced Concierge who can provide our tenants with the best guest experience.
Responsibilities
- To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
- Adhere to the policies & procedures of Alfardan Properties’ Quality Management System. Competent awareness of the offered facilities and services of the property.
- Respond to tenants’/guests’ inquiries with accurate and helpful information in a courteous manner Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations.
- Handle incoming and outgoing mail services
- Ensure that messages received by the Concierge are promptly communicated to the concerned person
- Keep an open loop communication with Chief Concierge, Property Manager and other department heads
- Participate in Concierge departmental meetings and trainings
- Coordinate all relevant information, complaints and feedback immediately to Customer Service Keep and update record of recreational facilities information (and bookings if needed)
- Keep and update record of calls and messages
- Report any incidents happening within the property Ensure confidentiality of tenants’ information
- Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline Implement the shift handover procedures
- Carry out other duties required to ensure smooth operation