Client Services Specialist
Job Description
AdvanceMentor Academy is dedicated to providing top-tier services to our clients, helping them achieve their career goals with personalized support. We are looking for a motivated and detail-oriented Client Services Specialist to join our team. This role is pivotal in ensuring our clients receive the best possible experience and achieve success in their job search and career development.
Responsibilities
- Create and tailor professional resumes and cover letters for clients based on their career goals.
- Set up and manage job boards to maximize exposure for client job applications.
- Apply for jobs on behalf of clients, ensuring applications are submitted accurately and promptly.
- Respond to client inquiries via calls, emails, and chats, providing timely and helpful support.
- Follow up with clients regarding payments, ensuring timely and accurate transactions.
- Maintain detailed records of client interactions and job applications.
- Build and maintain strong relationships with clients, ensuring their needs are met and exceeded.
- Collaborate with other team members to enhance service offerings and improve client satisfaction.
- Stay updated on industry trends to provide clients with the best advice and support.