Call Center Team Leader – English & Arabic Speaker

• Work closely with the team, motivating and coaching them
• Hosting 1-2-1’s and team meetings
• Keeping up to date with business development and new product lines
• Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
• Ensure training and development plans are maintained for all team members
• Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
• Manage the fair and consistent application of performance management and disciplinary measures as necessary
• Support the Operations Manager to highlight operational risks and areas for improvement
• Lead and inspire a team of customer service agents to deliver excellent levels of individual/team performance and customer satisfaction
• Work with the client management team to identify and deliver positive change and business efficiencies
• Escalate any appropriate problems to senior management
• Team management experience
• Excellent leadership and strong communication skills (written & Spoken)
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinker

Job Requirement:

• Candidate should have strong communication skills.
• Candidate should be English & Arabic speaker
• Candidate should be Available to join Immediately.
• Minimum of 3 years’ experience within a contact center environment as a Team Leader, Home country experience can be considered.

Job Types: Full-time, Permanent Pay: AED5,000.00 - AED6,000.00 per month Application Question(s):

• if Selected, Can you join immediately?

Experience:

• Call Center Team Leader: 3 years (Required)

Language:

• Fluent English (Required)
• Arabic (Required)