Call Center – Emdad Human Resources Company
Job Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to provide exceptional customer service. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, resolving issues, and providing accurate information.
Responsibilities
- 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner.
- 2. Providing accurate information about products, services, and promotions to customers.
- 3. Resolving customer complaints and issues by investigating problems, developing solutions, and following up to ensure customer satisfaction.
- 4. Maintaining customer records by updating account information, documenting interactions, and recording details of inquiries, complaints, and comments.
- 5. Processing orders, forms, applications, and requests from customers.
- 6. Utilizing computer systems and software to accurately input and retrieve customer information.
- 7. Collaborating with team members and other departments to ensure a seamless customer experience.
- 8. Following call center scripts and protocols to provide consistent service and accurate information.
- 9. Meeting or exceeding established call center metrics, including call quality, customer satisfaction, and productivity targets.
- 10. Participating in ongoing training and development programs to enhance skills and knowledge
Preferred Candidate:
- 1. Excellent verbal and written communication skills in both English and Arabic.
- 2. Strong problem-solving and decision-making abilities.
- 3. Ability to work well in a fast-paced and dynamic environment.
- 4. Customer service mindset with a focus on delivering exceptional experiences.
- 5. Strong attention to detail and accuracy.
- 6. Ability to handle high call volumes and remain calm under pressure.
- 7. Proficient in using computer systems and software.
- 8. Flexible schedule to accommodate varying shifts and weekends
