Call Center Agent
Job Description
Responsibilities
Job Description
- Manage inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Explain all the essential details of the organization's products and services to captivate the customer's attention.
- Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
- Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
- Offer optimum call support service by initiating conversations in a respectful and welcoming tone.
Skills
- Expertise in working as a call center professional in a professional agency or BPO.
- Adept in handling different functions of the telephone along with fluent spoken skills.
- Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
- Good computer skills.
- Refined communication skills with an ability to persuade customers.
- Ready to adapt and elevate existing skills based on improvement feedback.
Job Details
Job LocationDubai United Arab Emirates
Company IndustryAdministration Support Services
Company TypeUnspecified
Job RoleCustomer Service and Call Center
Employment TypeFull Time Employee
Monthly Salary Range$500 - $1,000
Number of Vacancies1
Preferred Candidate
Career LevelFresh Graduate
Residence LocationDubai,United Arab Emirates
DegreeHigh school or equivalent
AgeMax: 47