Bastien Gonzalez Studio Manager
Job Description
The Head of BG Nail Studio has the role to run the overall operation of the studio.
Responsibilities
- To do, train, or check all concerning the treatment, the place, and the reporting.
- To ensure the profitability of the studio, being in line with the budget and analyse guest and hotel feedback.
- To be the major link in between the hotel and BGA, and needs to ensure a regular reporting with BGA
- CANDIDATE PROFILE Experience Must have a minimum of 2 years PediManiCure Studio experience with The Ritz-Carlton or another company.
- As recommended by BGA Corp Education BGA Corp training and qualification Internationally recognized beauty qualification. CORE
- WORK ACTIVITIES Treatments, services, retail Execute and explain perfectly all treatments Recommend all products to the guests
- Make sure about the quality and the procedure of the services provided in the studio Make sure of the information given in the studio by his/her direct team members or by the other department s team members
- Make sure that the products are well presented, explained and sold.
- Check on the display of the products (pro & retail) (cleanliness, tidiness, validity date)
- Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
- Strives to improve service performance.
- Conducting Human Resources Activities Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures employees understand expectations and parameters.
- Brings issues to the attention of the department manager and Human Resources as necessary.
- Observes service behaviors of employees and providing feedback to individuals.
- Participates in employee progressive discipline procedures.
- Participates in an on-going employee recognition program.
- Reviews comment cards and guest satisfaction results with employees.
- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Supervises on-going training initiatives and conducting training when appropriate.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
- Marriott International is an equal opportunity employer.
- We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- Attracting the world s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
- Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
- Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day.
- The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
- It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
- As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
- And our promise to you is that we offer the chance to be proud of the work you do and who you work with. I
- n joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.