Automotive Aftersales Manager
Job Description
- Ensuring customer satisfaction through after-sales service.
- Developing strategies to improve the processes and level of service provided by the after-sales service department.
- Supervising and managing after-sales service staff and ensuring that quality and service standards are met.
- Monitor and analyse customer feedback trends to identify and resolve frequent problems.
- Manage stocks and inventories of spare parts and products.
- Develop and implement quality and control processes to ensure that the after-sales service operates effectively.
- Negotiate contracts with service and product suppliers to ensure a good level of customer service.
- Writing and updating procedures and instructions for the management and use of products and services.
- Designing procedures and documents to encourage problem solving and customer satisfaction.
- Managing all maintenance branches in the company.
- His responsibility towards the performance, development and quality of work of all employees.
Skills
- Minimum 3 years as aftersales manager.
- Cars maintenance and Cars body work.
Job Details
Job Location: Riyadh Saudi Arabia
Company Industry: Automotive Dealership & Distributor
Company Type: Unspecified
Job Role: Customer Service and Call Center
Employment Type: Full Time Employee
Monthly Salary Range: Unspecified
Number of Vacancies: 1
Preferred Candidate
Career Level: Mid Career
Years of Experience: Min: 3
Residence Location: Riyadh,Saudi Arabia
Degree: Bachelor’s degree / higher diploma
Responsibilities
- Ensuring customer satisfaction through after-sales service.
- Developing strategies to improve the processes and level of service provided by the after-sales service department.
- Supervising and managing after-sales service staff and ensuring that quality and service standards are met.
- Monitor and analyse customer feedback trends to identify and resolve frequent problems.
- Manage stocks and inventories of spare parts and products.
- Develop and implement quality and control processes to ensure that the after-sales service operates effectively.
- Negotiate contracts with service and product suppliers to ensure a good level of customer service.
- Writing and updating procedures and instructions for the management and use of products and services.
- Designing procedures and documents to encourage problem solving and customer satisfaction.
- Managing all maintenance branches in the company.
- His responsibility towards the performance, development and quality of work of all employees.
Skills
- Minimum 3 years as aftersales manager.
- Cars maintenance and Cars body work.
Job Details
Job Location: Riyadh Saudi Arabia
Company Industry: Automotive Dealership & Distributor
Company Type: Unspecified
Job Role: Customer Service and Call Center
Employment Type: Full Time Employee
Monthly Salary Range: Unspecified
Number of Vacancies: 1
Preferred Candidate
Career Level: Mid Career
Years of Experience: Min: 3
Residence Location: Riyadh,Saudi Arabia
Degree: Bachelor's degree / higher diploma