Associate – Airport Operations Performance – Gulf Air
Job Description
Conduct Airport Service Quality (ASQ) surveys, fieldwork studies, and other data collection initiatives. This role is essential for gathering insights into passenger journey and operational efficiency.
The Associate will ensure accurate data collection, analysis, and reporting to support continuous improvement efforts and enhance overall customer satisfaction.
Responsibilities include collaborating with various airport stakeholders, maintaining high standards of data integrity, and contributing to strategic decision-making processes based on collected data.
Responsibilities
- Conduct Surveys:
- Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.
- Execute ASQ fieldwork in accordance with the Airport Council International (ACI) guidelines and established sample plans, ensuring adherence to best practices.
- Assess Airport Services: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.
- Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions.
- Continuous Improvement:
- Provide insights and feedback to support continuous improvement in airport services and operations fostering a culture of excellence and responsiveness to passenger needs.
- Prepare detailed reports on findings, highlighting areas of improvement and recommending actions to enhance service quality based on conducted surveys and studies.
- Stakeholder Management
- Work closely with various departments, including customer service, operations, and management, to ensure alignment on service standards and improvement initiatives.
- Engage with passengers, stakeholders, and airport authorities to gather qualitative feedback, enriching the quantitative data collected through surveys.
QUALIFICATIONS & EXPERIENCE
- Minimum: High School Diploma.
- Fresh graduates
- Desirably: experience in aviation or business field
COMPETENCIES & SKILLS
- Fluent in the main local language (Arabic)
- Upper-intermediate knowledge of English
- Excellent verbal and written communication skills for effective survey administration and reporting.
- Good interpersonal skills to interact effectively with passengers, staff, and stakeholders.
- High level of attention to detail in conducting quality checks and data collection.
- Proficiency in using survey tools, data collection devices, and reporting software (Excel, PowerPoint, Word).
- Ability to identify issues and propose practical solutions to enhance service quality.
- Attention to Detail
- Time management skills.