Assistant Training Manager
Job Description
The position is assist in ensuring effective training is in place to enable the achievement of desired business results.
Responsibilities
- Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
- Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs.
- Measures the effectiveness of training to ensure a return on investment.
- Experience 4-year bachelor's degree in human resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 3 years' experience in the human resources or related professional area; Certified trainer.
- Assisting with Administering Employee Training Programs Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Assisting with Evaluating Training Programs Effectiveness Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
- Assisting with Developing Training Program Plans and Budgets Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Assisting with Managing Training Budgets Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.