Application System Analyst — ARMS
Job Description
Gulf Helicopters Company (GHC) is a vertically integrated helicopter company operating a fleet of more than 50 helicopters that provides full tip-to-tail MRO, CAMO, and training services. Our full range of capabilities allows us to offer our clients tailored services to meet their most complex helicopter requirements. Focused on the offshore energy sector, GHC has been serving most of the major IOGPs and many NOCs over the past 50 years in the Middle East, Asia, Africa, and Europe. Our dedication to safety and quality have earned us an unbeaten safety record which has been regularly rewarded by industry association. Our fleet of modern technology Leonardo AW139 and AW189 supports the offshore energy sector with capable aircraft that can safely delivery workforce and cargo to even the most remote locations. GHC is continously striving to integrate latest IOGP industry standards and recommended practices, giving our clients the assurance of industry leading operational capabilities. GHC’s MRO division is guaranteeing maximum fleet serviceability at competitive costs ensuring minimal interruption to our client’s operations. As an accredited Maintenance Organization approved by the FAA, an approved EASA Part 145, and Approved Maintenance Organization under the Qatar Civil Aviation Authority (QCAA) we assist our global clients with Maintenance, Repair, and overhaul of their aircraft and engines. Our maintenance and engineering service also offer a very extensive catalogue of services Including Line and Base Maintenance, AOG Recovery, Aircraft technical acceptance, Modifications, painting and new installations on board, Components Maintenance Stations and full logistic and spare Support. The Gulf Helicopters Training Academy (GHTA) offers QCAA and EASA approved type rating for AW139 and AW189 pilots and engineers alike. With our range of AW139 and AW189 Full Flight Simulators (FFS) we offer cost efficient quality training solutions to our clients.
Responsibilities
- Responsible for providing first level of system and technical support: troubleshoot end-user reported system relates requests and issues. Classify the issue as appropriate into bug report (br), service request (sr) or change/new request (cr/nr).
- Coordinate with the end-users for the day-to-day reported issues and queries and advise them on the program functions keeping in mind the already implement logic, formulas and procedures.
- Assessment of the crs/nrs from the end-user’s departments and once change is accepted coordinate the change with end-users and vendors through the development as applicable keeping in mind the priority of the Change request.
- Track the crs/nrs across all the phases - scoping, quote approval, uat, release and sign-off As applicable, prepare quick reference/idiot guides and flow charts to simplify the end-users understating of the system process/procedure and training the end-users on the system as may be applicable for job profile/assignment of that end-user.
- Provide subject matter expertise on the various operations functions as per the aviation best practices.
- System access control, master configuration and administration as approved and applicable.
- Liaising with different teams within the vendor’s company and it department in fixing integration related issues of various arms modules
- Provide level 1 support for electronic flight bag (efb) hardware – like ipads, docking station, charging cable, airprint, wi-fi etc. And escalate it to other teams within the it department for fix if necessary.
- Periodic efb ipad battery health integrity check in accordance with the ci-79 battery health check procedure.
- Review and procure the jeppesen jeppview subscriptions for the ops doha and outstation requirements based on the upcoming outstation bases/new contracts.
- Setting up the efb program in the outstation bases in collaboration with the operations/engineering staff by advising and assisting them with the pre-requisites and training.