Application Operation Engineer
Job Description
An Application Operations Engineer helps to design, implement and update applications that support or improve business operations.
Responsibilities
- Troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining IT systems. Executing routine maintenance tasks such as system updates and patch management.
- Assisting in IT asset management, including inventor. tracking and procurement tasks.
- Monitoring and promptly responding to IT infrastructure alerts and incidents. Providing initial support to end-users and resolving issues.
- Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
- Performing routine maintenance tasks such as system updates, patch management, and backup procedures.
- Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.
- Executing tasks with a focus on accuracy and efficiency to ensure high-quality IT operations and support services.
- Communicating effectively with end-users to understand and address their IT-related needs and concerns.
- Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
- Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
- Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
- Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.