Guest Experience Specialist

Hotels
OMAN
15 September 2024
Full Time
Apply Now

Job Description

In the hotel guest experience specialist role, you ensure guests are assigned to the proper rooms or facilities as reserved. You will asnwer queries regarding rooms, facilities, reservations, rates payment options, and ralted matters. Success in this role will be demonstrated by your ability to ensure that guest enjoy their time at the hotel.

Responsibilities

YOUR DAY-TO-DAY

  • Assigns guests to the proper rooms upon check-in
  • Answers customer queries via phone, online, or in person
  • Manages phone and online reservations and event bookings
  • Processes customer payments and verifies credit card information
  • Maintains accurate records of bookings and payments
  • Escalates more critical issues and concerns to supervisor or appropriate teams

WHAT WE NEED FROM YOU

  • High school diploma; Bachelor’s degree in Hotel Management is preferred
  • Minimum experience of 1 year in a customer service role
  • Customer-centric attitude
  • Computer literate
  • Highly organized
  • Excellent written and oral communication skills
  • Proficiency in multiple languages is a plus
  • Familiar with hotel reservation software
  • Firm understanding of how travel planning websites work

WHAT YOU CAN EXPECT FROM US We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.   At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?   Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

 

 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.