SOFT SERVICES MANAGER
Job Description
SOFT SERVICES MANAGER – Confidential
Responsibilities
Plan, organize and control the Soft services operation in a professional manner ensuring prompt, efficient and quality service to the clients as per the contractual specification of housekeeping services. Achieve excellence in all areas of service ensuring compliance with company recognized standards. Set objectives and ensure that all the departments are performing within the scope of work achieving excellence in service. Ensure that functional heads are well informed about contractual obligations in their given areas of activities. Liaise with client or their representative on site to receive feedback on the services provided. Liaise with Site Manager and other section heads in all aspects of location operation. Implement all aspects of the agreed accounting procedures. Ensure effective execution of all contingency plans in case of an emergency. Inspect all areas of operation regularly to ensure compliance with company and client’s standards and procedures. Hold regular meetings with function heads to review operational requirements, achievements and improvements. Identify staff training needs and initiate training process in coordination with superiors. Monitor and supervise on-the-job training process on location as per training guidelines and procedures. Ensure to keep up to date records of all training, both of-the-job and on-the-job. Ensure all work is carried out in compliance with the Quality, Health, Safety and Environment management system.
Desired Candidate Profile
Degree or Diploma in Hotel / Hospitality Management. communicate fluently in English. Minimum 05 Years’ experience in a similar position, preferably in facilities Management, cleaning companies or 5* or 4* hotels Exceptional leadership and time, task, and resource management skills. Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills. Familiarity with budget planning and enforcement, human resources, and customer service procedures. Excellent customer focus and communication skills Knowledge of Workplace Health and Safety practices and policies.