Customer Service Representative
Job Description
Customer Service Representative – Confidential Company
Responsibilities
- Resolve customer complaints in a professional and timely manner, ensuring customer satisfaction.
- Provide excellent customer service by responding promptly and effectively to customer inquiries and concerns.
- Build and maintain strong customer relationships through effective communication and rapport.
- Collaborate with internal teams to address customer issues and improve overall customer experience.
- Identify and suggest product or service enhancements based on customer feedback and needs.
- Maintain a high level of product knowledge to answer questions and provide accurate information to customers.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Keep accurate records of customer interactions and transactions using CRM software.