Call Center Agent
Job Description
A call center representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
Responsibilities
Attend and manage formal calls and provide accurate and concise information without any delay. Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness. Keep the customer interested in the features and utility of a product through effective telephonic communication. Build sustainable relationships and engage customers by taking the extra mile. Maintain necessary call log details using the latest technology available in the company's cloud or digital database. Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.