Customer Service Agent
Job Description
A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Responsibilities
- To promote positively UPS brand.
- Attend customer phone calls and support them with the assistance they need.
- Communication with global UPS offices via intranet, internal e-mail network and UPS shipments tracking site {for purpose of tracking and tracing, pick-up request, service availability and urgent delivery etc.}.
- Supporting other departments {Sales, Operations & Accounts} by informing and updating them with the customer needs.
- Increasing UPS business by representing the company with the most professional manner that attracts the customer and keeps him always satisfied.
- Dealing and exercising UPS global track and trace software “MAINFRAME” {which is used by UPS employees worldwide for tracking & internal communication}.
- To build up close business relationships with the internal and external customers.
- Arranging shipment pick-ups from the customers via DIMS (Reservation and dispatching Software).